Shipping policy
Effective Date: June 8, 2026
1. Introduction
At Vital Fit Home, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on www.vitalfithome.com.
Service name: Standard Shipping
Price: Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
Handling time: 1 to 2 business days
Transit time: 2 to 7 business days
Total delivery time: 3 to 9 business days
Destination: Continental United States
Coverage: All products unless a product page says otherwise
Order cut-off time: 5:00 PM CST. Orders placed before 5:00 PM CST are processed the same business day. Orders placed after 5:00 PM CST are processed the next business day.
Vital Fit Home is owned and operated by Vital Fit Home LLC.
2. Shipping Destinations
We currently ship to addresses within the continental United States.
We do not ship to P.O. boxes or addresses that cannot accept standard carrier delivery.
Shipping availability may vary by product and may be updated over time.
3. Shipping Costs
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout.
There are no hidden shipping fees from us. Local taxes at checkout may still apply where required by law.
4. Order Handling and Delivery Time
Total estimated delivery time is 3 to 9 business days from the time your order is placed.
This includes:
Handling time: 1 to 2 business days
Transit time: 2 to 7 business days
Business days are Monday through Friday, excluding holidays.
If an item requires extra processing time, the product page will show a note. That note will override the general timing above.
5. Shipping Methods and Carriers
Orders ship through trusted national carriers such as USPS, UPS, FedEx, or similar logistics providers based on the product, destination, and package size.
6. Order Tracking
After your order ships, you will receive an email with tracking information.
Tracking updates may take 24 to 48 hours to appear after shipment.
7. Delivery Issues
Delayed or Lost Packages
If your order has not arrived within the 3 to 9 business day delivery window, please contact us at support@vitalfithome.com or call 1-979-596-7012.
Marked Delivered but Not Received
If tracking shows your order as delivered but you have not received it, please:
- Confirm the shipping address provided at checkout
- Check with household members, neighbors, or building management
- Contact us so we can assist with a carrier trace when applicable
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the packaging
- Photos of the damaged item
We will review the issue and resolve it in accordance with our Return and Refund Policy.
8. Missing Items
If an item is missing from your order, please contact us within 7 days of delivery and include your order number and the missing item details.
We will investigate and send the missing item or issue a refund where appropriate.
9. Returns and Refunds
We accept returns within 30 days of delivery for eligible items. Items must be unused, undamaged, and in original packaging.
Certain items may not be returnable. Please review our full Return and Refund Policy for complete details.
Return shipping: Customer pays return shipping unless the item is defective, damaged, or incorrect.
Refund timing: Approved refunds are processed within 7 business days after inspection approval to the original payment method.
10. Address Accuracy
Please enter your shipping address carefully at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
If a package is returned due to an address issue, failed delivery attempt, or refusal, we will contact you to arrange reshipment. Additional shipping fees may apply.
11. Contact
Email: support@vitalfithome.com
Phone: 1-979-596-7012
Address: 201 Rue Beauregard, Ste 202, Lafayette, LA 70508, United States
Service hours: Monday to Friday, 9:00 AM to 5:00 PM CST
12. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect once posted on this page.
Thank you for shopping with Vital Fit Home.