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Return and Refund Policy

Last Updated: June 8, 2026

Business & Fulfillment Disclosure

Vital Fit Home LLC operates the website vitalfithome.com as an independent online retailer.

Products sold on this site are sourced from and fulfilled through third-party manufacturers and logistics partners as part of a direct-to-consumer fulfillment model. This means orders may ship directly from our fulfillment partners or manufacturers to the customer.

Despite this fulfillment model, Vital Fit Home LLC remains responsible for all customer service, return approvals, and resolution decisions.

Health & Wellness Disclaimer

Products sold by Vital Fit Home — including cold plunges, infrared saunas, red light therapy panels, and related wellness equipment — are intended for general wellness and comfort purposes only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Customers should consult a qualified healthcare professional before use if they have pre-existing medical conditions, are pregnant, or are taking medications.

1. Overview

This Return and Refund Policy explains the conditions under which returns, replacements, and refunds are available for purchases made through vitalfithome.com.

Summary

  • Region: Continental United States only

  • Return window: 30 days from delivery for general returns

  • Damage/defect/incorrect reporting window: 7 days from delivery

  • Defective, damaged, or incorrect items: Eligible for prepaid return label or return shipping reimbursement after approval

  • Non-defective returns: Customer responsible for return shipping costs

  • Restocking fee: May apply (up to 25%) for non-defective returns in limited cases

  • Outbound shipping: Non-refundable once order has shipped

2. Contact Information

To request a return, replacement, or refund:

Orders placed before 2:00 PM CST are typically processed the same business day.

3. Shipping Fees and General Terms

  • Complimentary shipping is available on qualifying orders over $100 for delivery within the continental United States (unless otherwise stated at checkout)

  • Shipping fees are non-refundable once an order has shipped, except where required by law or where an error occurred on our part.

Delivery timelines may vary depending on fulfillment partner processing times and carrier schedules.

4. Return Eligibility Requirements

All return requests must be submitted and approved in writing before sending any item back.

To qualify for a return:

  • Request must be submitted within 30 days of delivery (or 7 days for damaged/defective/incorrect items)

  • Item must be unused, uninstalled, and in original condition

  • Item must include original packaging, parts, manuals, and accessories

  • Item must not be listed as non-returnable in Section 10

Items that are used, installed, damaged due to misuse, or missing components may be declined or subject to a reduced refund.

5. Damaged, Defective, or Incorrect Items (7-Day Requirement)

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with your order number and supporting photos or videos.

Once approved, Vital Fit Home LLC will provide a prepaid return label or reimburse reasonable return shipping costs.

After inspection by our fulfillment partner or manufacturer, we will determine the appropriate resolution, which may include a replacement, repair, or refund.

We may request additional information to help verify the issue before approving a return or replacement.

6. Non-Defective Returns (Change of Mind / Buyer’s Remorse)

For approved returns of non-defective items:

The customer is responsible for:

  • Return shipping costs (including freight or pickup fees for large items)

  • Ensuring the item is securely packaged for return shipment

A restocking fee of up to 25% of the product price may apply in limited cases, such as opened, used, or non-defective returned items.

Non-defective return requests must be shipped within 7 days of approval.

7. Refused, Undeliverable, or Incorrect Address Orders

If an order is refused, undeliverable, or cannot be delivered due to an incorrect or incomplete address provided by the customer, it may be treated as a return.

Any refund may be reduced by:

  • Original shipping costs

  • Return shipping or carrier fees

  • Applicable restocking fees

8. Refunds, Replacements, and Processing Times

Once a returned item is received and inspected by our fulfillment partner or manufacturer, we will notify you of the outcome.

If approved, refunds are issued to the original payment method within 7 business days after inspection approval. Bank or payment provider processing times may vary.

Depending on the situation, Vital Fit Home LLC may issue a refund, replacement, or repair solution.

For defective, damaged, or incorrect items, replacements may be shipped directly from our fulfillment partners when appropriate.

9. Exchanges

Exchanges may be offered on a case-by-case basis depending on product availability and condition.

Replacement items are shipped once the original item is received and approved, unless otherwise agreed in writing.

10. Non-Returnable Items

The following items are not eligible for return:

  • Requests submitted outside return windows

  • Items damaged due to misuse, improper installation, or neglect

  • Custom, made-to-order, or personalized items (unless defective on arrival)

  • Perishable goods

  • Gift cards

  • Digital downloads

11. Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.

12. Legal Rights

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.

13. Changes to This Policy

We may update this policy from time to time. Any updates take effect immediately upon posting on our website.

For more information, please review our related policies:
Privacy Policy | Shipping Policy | Terms of Service