Shipping Policy
Effective Date: 2026-02-08
1. Business & Fulfillment Disclosure
Vital Fit Home is operated by Vital Fit Home LLC. We are an independent online retailer.
Some products sold on this website are fulfilled through third-party suppliers or manufacturers under a direct-to-consumer fulfillment model. This means orders may be shipped either from our inventory or directly from a supplier or fulfillment partner.
All delivery timelines are estimates only and are not guaranteed.
2. Shipping Overview
- Shipping Service: Standard Shipping
- Shipping Fee: $60 for orders under $100; free shipping for orders $100+ (eligible U.S. orders only)
- Estimated Delivery Time: 3–9 business days (processing + transit)
- Destination: Continental United States
- Coverage: Most products unless otherwise stated on the product page
3. Shipping Destinations
We currently ship only within the continental United States.
We do not ship to P.O. Boxes or addresses that cannot accept delivery from standard carriers.
We may update or expand shipping availability in the future.
4. Shipping Costs
Shipping costs are as follows:
- Orders under $100: $60 flat shipping fee
- Orders $100 or more: Free standard shipping
All shipping charges are displayed at checkout before payment is completed.
5. Order Processing
Orders are typically processed within 1–2 business days.
Processing times may vary depending on product availability, supplier schedules, order volume, or fulfillment requirements.
Orders placed after the daily cutoff time, on weekends, or on public holidays are processed on the next business day.
Some products may require additional processing time, which will be indicated on the product page when applicable.
6. Delivery Time
The total estimated delivery time is 3–9 business days, including processing and carrier transit time.
Delivery times are estimates only and may vary due to:
- Carrier delays
- Supplier processing times
- Weather or logistical disruptions
- Destination location
- Peak seasonal demand periods
We do not guarantee delivery dates.
7. Shipping Methods
We use a range of shipping carriers depending on the product, supplier, and destination. These may include USPS, UPS, FedEx, or other comparable carriers.
Carrier selection is determined at the time of fulfillment and may vary by order.
8. Tracking Information
Tracking information is provided when available and will be sent via email once the order has shipped.
Tracking updates may take 24–48 hours to appear after shipment.
9. Delivery Issues
9.1 Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@vitalfithome.com for assistance. We will coordinate with the carrier or supplier to investigate.
9.2 Marked Delivered but Not Received
If tracking shows “delivered” but you have not received your order:
- Confirm the shipping address provided at checkout
- Check with neighbors, household members, or building management
- Contact us for assistance with a carrier inquiry where available
9.3 Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Photos of packaging
- Photos of the item(s)
- Order number
We will review the issue and, where applicable, arrange a replacement or refund under our Return & Refund Policy.
10. Missing Items
If an item is missing from your order, please contact us within 7 days of delivery with your order number and details.
We will investigate and resolve the issue where applicable.
11. Returns & Refunds
Returns are governed by our Return & Refund Policy.
- Return window: 30 days from delivery (eligible items only)
- Damaged/defective/incorrect items: must be reported within 7 days
- Return shipping costs: customer responsibility unless otherwise stated
- Restocking fee: up to 25% may apply to eligible non-defective returns
- Refund processing time: within 7 business days after inspection approval (bank processing times may vary)
12. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, losses, or delivery failures caused by incorrect or incomplete addresses.
If an order is returned due to address issues, failed delivery attempts, or refusal, reshipment may require additional shipping fees. Refunds, if applicable, may be adjusted to account for shipping costs and applicable fees.
13. Contact Information
Email: support@vitalfithome.com
Phone: 1-979-596-7012
Address: Vital Fit Home LLC, 201 Rue Beauregard, Ste. 202, Lafayette, LA 70508, United States
Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST
14. Policy Updates
We may update this Shipping Policy at any time. Changes take effect once posted on this page.
Thank you for shopping with Vital Fit Home, operated by Vital Fit Home LLC.
For more information, please review our related policies:
Return and Refund Policy | Privacy Policy | Terms of Service